faq
WHERE ARE ERIK LINDSTROM RUGS MADE?
Our Handknotted rugs are woven in Nepal and our Handtufted rugs are made in Thailand.
WHich MATERIALS CAN MY RUG BE WOVEN from?
Tibetan and New Zealand Wool, Chinese Fine (Mulberry) Silk, and plant fibers like Bamboo Silk, Hemp, Cactus, Nettle and Linen .
HOW LONG DOES A CUSTOM RUG TAKE TO MAKE?
12- 20 weeks, depending on construction, knot count (density), complexity and size.
CAN CUSTOM RUGS BE MADE IN DIFFERENT SHAPES?
Any shape is possible, and is usually created using a template provided to our mill for accuracy.
ARE THERE SIZE RESTRICTIONS?
Any size can be made to suit your required dimensions, including wall-to-wall installations.
CAN I DESIGN MY OWN RUG?
Yes! We love creating patterns or designs for our clients which are outside our collections – any creation is welcome and possible!
CAN A RUG BE CUSTOM COLORED?
By using our unique color pom sets, most every color is available. Alternatively, a paint or fabric swatch can be used to match any desired shade.
ARE RUG PADS INCLUDED WITH ANY ORDER?
Rug pads are not included but can be purchased and cut-to-size upon request.
HOW DO YOU PROTECT A RUG FROM STAINS?
For an additional cost, our team can apply a fiber treatment to your rug to give it an extra layer of protection in high traffic or spill-prone areas.
WHAT HAPPENS IF I SPILL OR STAIN MY RUG?
Natural fibers such as wool and silk are cleanable and durable. If spills occur, time is of the essence to ensure that a spot does not become a stain.
As soon as possible, vacuum up dry spills. Blot wet spills (rather than scrub or wipe), using a clean, cotton cloth. The idea is to lift soil/liquid up from the rug, rather than pushing it down into the pile. Always work from the outside of a spill to the center. If residue remains, in most cases, carbonated water alone will lift the remaining material. Warm water and a mild dish soap can also be used. Do not over wet the rug and if stain remains, have your rug professionally cleaned – this is recommended to be done once a year to ensure a long-lasting lifetime for our products.
ARE THERE SPECIAL VACUUMS RECOMMENDED FOR THE CARE OF HANDMADE RUGS?
Miele brand stand-up vacuums are ideal as their carpet-care functionality does not untwist yarns as other brands like Dyson can.
DO RUGS FADE?
Our rugs use only the highest quality Swiss dyes that are the most fade resistant. There are no dyes, though, that are completely resistant to the effects of sunlight. Materials left in direct sunlight will fade over time. To lessen this effect, it is recommended to regularly turn a rug, so it fades evenly.
I SEE A LOOSE YARN. WHAT SHOULD I DO?
Our rugs are hand-knotted and hand-sheared; therefore, some strands of wool or silk may sprout. If this occurs, do not worry, your carpet is not unravelling. All you need to do is take a pair of sharp scissors and snip the strand. Do not pull on the thread.
IS THERE A RETURN POLICY FOR MY RUG PURCHASE?
Any in-stock rug returned within 10 days of purchase which has not been damaged or soiled will receive a full refund. Any returned rug that requires cleaning, steaming, blocking or alterations will be deducted from purchase price prior to refund. Custom rugs, however, are non-refundable.